Cancellation & Refund Policy

Last Updated: 19 August 2026

Astra Events provides event planning, management, coordination, ticketing, and related services in the United Kingdom and India. This policy explains our approach to cancellations, refunds, and event changes.

1. Event Cancellations by Customers

If you need to cancel your booking, please contact us in writing as soon as possible.

Refund eligibility depends on:

• How much notice is given before the event;
• Services already provided;
• Venue and supplier commitments;
• Non-refundable or cancellation charges incurred by Astra Events; and
• The terms agreed at the time of booking.

Any amount retained by Astra Events will be reasonable and, where applicable, based on costs or losses incurred because of the cancellation.

Bookings made less than 15 days before the event may be non-refundable, subject to applicable law and the specific booking terms.

2. Cancellation by Astra Events

If Astra Events cancels an event or is unable to provide a service, we may offer:

• An alternative date;
• An alternative arrangement; or
• A refund where applicable.

Where a refund is legally or contractually due, it will be processed using the original payment method where reasonably possible.

3. Event Postponement

If an event is postponed, we will make reasonable efforts to provide an alternative date.

Where the customer cannot attend the new date, any refund will be considered according to the applicable booking terms, supplier costs, and applicable UK or Indian law.

4. Third-Party Costs

Astra Events may work with venues, caterers, entertainers, decorators, hotels, transport providers, and other suppliers.

If a cancellation results in non-refundable third-party costs, these may be deducted from any refund where permitted by the applicable booking terms and law.

5. Force Majeure

Astra Events will not be responsible for cancellation or postponement caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, pandemics, war, civil unrest, strikes, venue closure, or major infrastructure disruption.

Where possible, we will attempt to reschedule the event or provide an alternative solution.

6. Refunds

Approved refunds will normally be returned through the original payment method. Processing times may vary depending on the payment provider or bank.

Refunds will be handled in accordance with the applicable booking agreement and the consumer-protection laws applicable in the UK or India.

Nothing in this policy removes any statutory consumer rights that cannot legally be excluded.

7. How to Request a Refund or Cancellation

Please contact us with:

• Your name;
• Booking/order number;
• Event date;
• Reason for cancellation or refund request; and
• Any relevant supporting information.

We will review your request and respond as soon as reasonably practicable.

8. Contact

Astra Events
United Kingdom & India

Email: astraeventscontact@gmail.com
Website: www.astraevents.co.in

This policy may be updated from time to time. Specific event or booking terms may contain additional cancellation and refund conditions. Where applicable, those terms will be provided before purchase.

This policy is subject to applicable UK and Indian consumer-protection laws.